Legal & Privacy
Privacy Policy
Scope of This Policy
This Privacy Policy explains how drdubaidentist.com, operated by Dr. Nidhal Sultan across Saudi German Clinic (Damac Hills 2, Dubai), HMS Mirdif Hospital (Al Mizhar, Dubai), and SCMMC (Corniche Plaza II, Sharjah), collects, uses, stores, and protects your personal information. By using this website, you agree to the practices described below.
Quick Summary
- We collect information you provide through contact and appointment forms, along with basic technical browsing data.
- We use this information to respond to enquiries, manage bookings, and improve the website.
- We do not sell your personal information.
- Health information shared during a consultation is handled under the confidentiality standards required of a DHA and DOH licensed practice.
01
Information We Collect
- Contact information: name, phone number, email address, and any message details submitted through our contact or booking forms.
- Health related information: symptoms or dental concerns described when booking, treated with the confidentiality required of a licensed dental practice.
- Technical data: browser type, device type, pages visited, and general location data collected automatically through standard web analytics.
- Communication records: messages sent through WhatsApp, phone calls, or email correspondence related to appointments and enquiries.
02
How We Use Your Information
- Respond to appointment requests and general enquiries submitted through the website.
- Coordinate care across Saudi German Clinic, HMS Mirdif Hospital, and SCMMC Sharjah.
- Send appointment confirmations, reminders, and follow up communication.
- Improve website content, navigation, and the overall patient experience.
- Comply with applicable healthcare recordkeeping and regulatory requirements under DHA and DOH guidelines.
03
Cookies and Tracking Technologies
- Cookies and similar tracking technologies help us understand how visitors use the website, remember preferences, and support analytics.
- Most browsers allow you to refuse or delete cookies through browser settings.
- Disabling cookies may affect certain website features, such as pre-filled booking forms.
04
Third Party Services
| Service | Purpose |
|---|---|
| Google Maps | Displays the location of our Dubai and Sharjah clinics. |
| WhatsApp Business | Enables direct messaging for appointment enquiries. |
| Website Hosting and Forms | Processes and stores contact and booking form submissions. |
| Web Analytics | Provides anonymized data on website traffic and behaviour. |
- These third party providers maintain their own privacy policies governing how they handle data.
- We encourage you to review each provider's policy independently.
05
Data Security
- We apply reasonable administrative and technical safeguards to protect personal and health related information submitted through this website.
- No method of transmission over the internet is completely secure, but we work to protect your information consistent with the standards expected of a DHA and DOH licensed practice.
06
Data Retention
- We retain personal information for as long as necessary to fulfil the purposes described in this policy.
- This includes any period required to satisfy legal, regulatory, or clinical recordkeeping obligations applicable to a licensed dental practice in the UAE.
07
Your Rights
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to any legal or clinical recordkeeping requirements.
- Withdraw consent to marketing communication at any time.
- To exercise any of these rights, contact us using the details in section 10 below.
08
Children's Privacy
- This website is not directed at children, and we do not knowingly collect personal information from minors through the website.
- Information relating to paediatric patients is collected only through direct clinical interaction with a parent or guardian, not through the website itself.
09
Changes to This Privacy Policy
- We may update this Privacy Policy periodically to reflect changes in our practices or for legal or regulatory reasons.
- The updated policy will be posted on this page with a revised effective date.
10
Contact Us
Dr. Nidhal Sultan
Phone
+971 50 543 1320
WhatsApp
+971 55 580 043
Clinics
Saudi German Clinic (Damac Hills 2, Dubai), HMS Mirdif Hospital (Al Mizhar, Dubai), SCMMC (Corniche Plaza II, Sharjah)
